Frequently Asked Questions

Everything you need to know about your Nonfiction beauty journey.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days within the continental US, while international shipping may take 7-14 business days depending on the destination.

Are your products cruelty-free and vegan?

Yes, Nonfiction is committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy for skincare items?

We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are Nonfiction products safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application if you have highly reactive skin.